Rosalia Blooms shop terms

1. Who runs the shop

The seller and operator of rosaliablooms.pl is Agafin Agnieszka Finlayson (Rosalia Blooms), NIP 6462709730, ul. Kazimierza Morawskiego 5 lok. 127, 30-102 Kraków, Polska. We trade as Rosalia Blooms. Contact: [email protected], telephone +48 667 758 795. This is also our correspondence and complaints address; it is not an order collection point.

2. Products and prices

We sell bouquets, extras and electronic gift cards. Each product description sets out the size, stem count or denomination and what is included. Flowers are natural, so shades and stages of opening can vary. We agree any material change in composition or value with the buyer; photographs do not give us permission to substitute the ordered product arbitrarily.

Prices are in PLN and include applicable taxes. The final amount includes products, chosen extras, discounts and delivery, taking account of gift-card funds. Before payment, we show the delivery charge and any free-delivery conditions for the selected postcode, date and current basket.

3. Ordering and payment

1. Choose the product, variant, quantity and any personalised card. For flowers, check the postcode and an available delivery date.
2. Check the products and price in your basket. Enter the buyer's details and the recipient's details, or the gift-card recipient's email address.
3. You can correct the details and review the summary and terms before placing the order.
4. The payment button showing the amount places an order with an obligation to pay. Stripe handles payment; choose from the methods available on its secure page.
5. The contract is formed when we accept the order for fulfilment. A successfully paid order receives confirmation and a reference. An open or interrupted payment session does not itself mean that payment has succeeded.

The buyer must provide accurate delivery details. Contact us promptly with the order reference if you notice an error. Never send full payment-card details or passwords. If payment is unconfirmed, check the existing order's status before trying again.

4. Delivery and changes

We hand-deliver flowers in the parts of Silesia we serve. The calendar determines availability for the postcode, product and date. We do not offer same-day delivery. Sundays, public holidays and other exclusions depend on the selected zone and appear when choosing a date. Delivery at a particular time requires a separate agreement.

Electronic gift cards are emailed after payment is confirmed, or on the later date selected. We do not add a physical delivery charge to an order containing only an electronic gift card.

Send change or cancellation requests to [email protected]. We will check what is possible at the current preparation stage. This does not limit statutory withdrawal or complaint rights.

5. Gift cards

A gift card can pay for purchases at Rosalia Blooms up to its available balance. Enter the code in the basket and pay any shortfall using an available payment method. The unused balance stays on the card. Cards purchased through the shop have no fixed expiry date. Keep the code secure: its holder can spend the funds. Cards cannot be exchanged for cash except where required by law or agreed with us.

Emailing a code does not itself remove a right of withdrawal. Our complaints and refunds policy explains returns, including gift cards.

6. Accounts and online services

You can buy without an account. An account gives access to linked orders and details. Register with a password or sign in using an emailed code. Existing customers who have only used codes can choose “Set a password”. Accounts and the newsletter are free; newsletter consent is separate and can be withdrawn.

You need an up-to-date JavaScript-enabled browser, internet access and an email address. Keep access credentials private and do not submit unlawful content. For account problems, account deletion or ending free services, contact [email protected]. Order settlement and records we must retain are independent of the account.

7. Complaints and withdrawal

We are responsible for goods conforming to the contract under applicable law. Complain by email to [email protected], by telephone or at the seller's postal address. We respond to consumer complaints within 14 days.

The statutory 14-day withdrawal right does not apply to fresh flowers as perishable goods (Article 38(1)(4) of the Polish Consumer Rights Act) or goods made to individual specifications, such as a card printed with your message (Article 38(1)(3)). These exceptions do not remove complaint rights. Our complaints and refunds policy explains other cases and how to withdraw.

8. Other provisions

Our privacy policy explains personal-data processing; our cookie policy explains browser technologies. Polish law applies without depriving consumers of mandatory protection in their country of habitual residence. Statutory consumer protections also apply to sole traders to the extent that a purchase is not professional in character for them.

Municipal and district consumer advisers and the Trade Inspection can help with disputes. Information about out-of-court procedures is available at polubowne.uokik.gov.pl. A trader's participation follows applicable rules and any required agreement. Nothing removes your right to go to court.

The terms accepted when placing an order govern that order. New versions do not change previously concluded contracts.