Delivery policy

1. Who delivers

The seller is Agafin Agnieszka Finlayson (Rosalia Blooms), NIP 6462709730, ul. Kazimierza Morawskiego 5 lok. 127, 30-102 Kraków, Polska. Rosalia Blooms flowers are hand-delivered in the parts of Silesia we serve. Delivery contact: [email protected], telephone +48 667 758 795.

2. Check the address and date

1. Enter the postcode and choose a date at the product or basket.
2. The calendar takes account of the zone, delivery weekdays, closures and the product's preparation time.
3. We do not offer same-day delivery. Sunday is not available in every zone; use the days shown as available for the particular postcode.
4. During checkout we check the date and charge again for the whole basket. A previously remembered quote can expire.

If the address or date is not served, choose another available option or contact us before buying. Delivery at a particular time needs separate confirmation.

3. Charges

Delivery charges depend on the address, current basket value and contents, and applicable offers. The basket and review before payment show the final charge or free delivery. Changes to quantities, discounts, address or date can change the quote. One universal free-delivery threshold does not apply to every zone.

4. Receiving flowers

Check the recipient's name, telephone, postcode, town, street and building number. Add helpful business delivery information, such as a reception name. The recipient should be available at the address and by telephone.

If we cannot deliver, we will try to contact you to agree what to do next. We do not assume permission to leave flowers with a neighbour or in an unsecured place. Any further delivery and its cost are agreed before it happens; we do not automatically add extra charges.

On receipt, remove the transport packaging and damp stem wrap, trim the stems and place the flowers in clean water with flower food. Tell us promptly about concerns with the bouquet's condition; this does not limit statutory rights.

5. Gift cards and mixed orders

We email electronic gift cards after confirmed payment or on the later date selected. Check the address and spam folder. Issuing the card and delivering the email are separate stages; contact us if the message does not arrive.

An order containing only an electronic gift card has no physical delivery charge. In a mixed order, flowers follow the calendar and charge shown in the summary, while the gift card arrives by email.

6. Changes and problems

Request changes to details or dates promptly, quoting the order reference. What is possible depends on preparation and availability. Contact us about delays or damage; our complaints and refunds policy explains your statutory remedies.